Queue Pro has following main feature. By no means is this an exhaustive list, please contact us for your specific requirements.

Features : Customer end

• Provides touch screen for selecting services.
• Multi-lingual support (ASCII and Unicode form).
• Support single / multiple selection of service/s at the time of dispensing the token.
• Supports multiple services management.
• Generates tokens which contain date, branch, token number, list of selected services etc.
• The Kiosk has flash promotional / compliance messages while idle.
• Generates the audio alerts (voice) and displays the information on the LCD.
• Categorizes the customers with prioritizing the services

Features : Service desk end

• Service Officers (CSO) are able to view all relevant information of the customer arriving at his counter like token no., customer type, transactions requested, wait time etc..
• CSOs are able to view the services aligned against his counter, upcoming token no., past token nos. serviced, tokens missed
• Facility to redirect / reassign between service to service, counter to counter.
• CSOs are able to stop or pause operations for his counter for a certain period of time.

Features : Branch supervisor end

• Provide real-time floor view to the branch manager and enable branch manager to send message to underperforming counter.
• Allows to activate / deactivate services across the counters.
• Can define counters, i.e. which counters will do what services and what are the timings of each counter.
• Can edit / change counter definitions on the fly and token dispensations change accordingly.
• Allows to view the services available at any counter.
• Facility of assigning benchmark time for different services.
• Keeps information of missing token/s.
• Can manage queue in real time.

Features : System admin end

• Supports the magnetic strip card reader for card recognition facility.
• Support generation of unique token number for the day & branch.
• Supports to change the promotional messages.
• Easy configuration of the services, desks, persons and priority of the token assignment.
• Customize menu expandability option.
• Can select snake queue / fragmented queue system.

Features : Analyzer end

• Allows to monitor the workload across the counters.
• Provides dashboard for giving graphical viewing live information of all the counters.
• Generate reports and convert it to Excel format.
• Remote monitoring facility, if centrally deployed.
• Online reporting with data export option for further analysis.