Union Bank of India (UBI) has been implemented of “Queue Pro” for managing their queue management system as part of their customer service improvement. The system has been designed to cater the special needs from UBI. The special feature of branch based deployment with centralized synchronization for reporting has given UBI to address full time connectivity challenge when rolling out nationwide, yet getting the centralized reporting and management. The card reader options with validation from banking database for queue routing has enabled UBI for sentimentalizing the customer based on their transaction volume. The system has been implemented by Forbes Technosys Ltd., India.
About Union Bank of India
Union Bank of India was established on 11th November 1919 with its headquarters in the city of Bombay now known as Mumbai. The Bank now operates through over 2800 branches across the country. The Bank’s core values of prudent management without ignoring opportunities is reflected in the fact that the Bank has shown uninterrupted profit during all 90 years of its operations. Read More
Forbes Technosys Limited (FTL) is a pioneer in Transaction Management Solutions. FTL provides services, solutions and networks that enable customers to manage their transactions more efficiently at a lower per transaction cost. FTL’s customers include leading telecom companies, power & utilities, banks and financial institutions, airlines and government departments. FTL is a wholly owned subsidiary of Forbes & Company Limited (F&CL).
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