Standard Chartered Bank, India has implemented “Queue Pro” solution of Business Automation Ltd. for improvement their customer services in thirteen branches of all over India. Queue Pro is the software that manages the queue smartly. The branch manager will be able to monitor the queue status from his/ her desktop online. The management will get the data and summary of information about the number of customers and service matrix, time and other special reports. The software has already running smooth at different branches in Bangladesh. Business Automation is one of leading software companies in Bangladesh working in banking industry for solution development.

About Standard Chartered Bank

The Chartered Bank opened its first overseas branch in India, at Kolkata, on 12 April 1858. Eight years later the Kolkata agent described the Bank’s credit locally as splendid and its business as flourishing, particularly the substantial turnover in rice bills with the leading Arab firms. When The Chartered Bank first established itself in India, Kolkata was the most important commercial city, and was the centre of the jute and indigo trades. With the growth of the cotton trade and the opening of the Suez Canal in 1869, Bombay took over from Kolkata as India’s main trade centre. Today the Bank’s branches and sub-branches in India are directed and administered from Mumbai (Bombay) with Kolkata remaining an important trading and banking centre.