ROBI chooses Queue Pro for their Customer Care center

Robi Axiata Limited, a leading telecom operation in Bangladesh has chosen Queue Pro for Robi customer care center in Uday Tower, Gulshan-1, Dhaka. The system is part of the improvement of customer care centers to be done by Nayreet Architects. Nayreet is a partner of Business Automation on their queue management system, Queue Pro. Queue Pro is an effective & systematic queue management system designed to ensure disciplined & guided customer experience. It provides options to the organization for promoting information among the waiting client/customers. Customers are selecting the predefined services from a touch screen kiosk, taking a token and waiting in a reserved space for required services. The system is announcing the tokens with displaying the counter number. The management will get the data and summary of information about the number of customers and service matrix, time and other special reports. The project is expected to be implemented in November, 2011.

Queue Pro is an effective & systematic queue management system designed to ensure disciplined & guided customer experience. It provides options to the organization for promoting information among the waiting client/customers. Customers are selecting the predefined services from a touch screen kiosk, taking a token and waiting in a reserved space for required services. The system is announcing the tokens with displaying the counter number.

Robi Axiata Limited is a joint venture company between Axiata Group Berhad, Malaysia and NTT DOCOMO INC, Japan. It was formerly known as Telekom Malaysia International (Bangladesh) which commenced operations in Bangladesh in 1997 with the brand name AKTEL. On 28th March 2010, the service name was rebranded as ‘Robi’ and the company came to be known as Robi Axiata Limited.