 
National Board of Revenue (NBR) implemented Queue Pro for their one stop service centers through System Engineering to improve customer services. This improvement is a part of the modernization program of NBR currently conducted by PricewaterhouseCoopers. The system is designed to remove the manual queue system to automated where the taxpayers will be waiting in the waiting room for their service numbers to be announced. With the analytical tools, the management of NBR will be able to analyze the overall activity of the service centers. Currently, NBR has implemented in Dhaka and Chittagong one stop service centers.
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Queue Pro is an effective & systematic queue management system designed to ensure disciplined & guided customer experience. It provides options to the organization for promoting information among the waiting client/customers. Customers are selecting the predefined services from a touch screen kiosk, taking a token and waiting in a reserved space for required services. The system is announcing the tokens with displaying the counter number.
The National Board of Revenue (NBR) is the central authority for tax administration in Bangladesh. It was established by President's Order No. 76 of 1972. Administratively, it is under the Internal Resources Division (IRD) of the Ministry of Finance (MoF). MoF has 4 Divisions, headed by 4 permanent Secretaries to the Government, namely, the Finance Division the Internal Resources Division (IRD), the Banking Division and the Economic Relations Division (ERD). The Secretary, IRD is the ex-officio Chairman of NBR. NBR is responsible for formulation and continuous re-appraisal of tax-policies and tax-laws, negotiating tax treaties with foreign governments and participating in inter-ministerial deliberations on economic issues having a bearing on fiscal policies and tax administration.
The main responsibility of NBR is to collect domestic revenue (primarily, Import Duties and Taxes, VAT and Income Tax ) for the government. Other responsibilities include administration of all matters related to taxes, duties and other tax producing fees. Under the overall control of IRD, NBR administers the Excise, VAT, Customs and Income-Tax services consisting of 3434 officers of various grades and 10195 supporting staff positions (Approved set up as on 09 Feb., 2000 AD).
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