Queue Pro has following main feature. By no means is this an exhaustive list, please contact us for your specific requirements.
Features : Customer end
- Provides touch screen for selecting services.
- Multi-lingual support (ASCII and Unicode form).
- Support single / multiple selection of service/s at the time of dispensing the token.
- Supports multiple services management.
- Generates tokens which contain date, branch, token number, list of selected services etc.
- The Kiosk has flash promotional / compliance messages while idle.
- Generates the audio alerts (voice) and displays the information on the LCD.
- Categorizes the customers with prioritizing the services
Features : Service desk end
- Service Officers (CSO) are able to view all relevant information of the customer arriving at his counter like token no., customer type, transactions requested, wait time etc..
- CSOs are able to view the services aligned against his counter, upcoming token no., past token nos. serviced, tokens missed
- Facility to redirect / reassign between service to service, counter to counter.
- CSOs are able to stop or pause operations for his counter for a certain period of time.
Features : Branch supervisor end
- Provide real-time floor view to the branch manager and enable branch manager to send message to underperforming counter.
- Allows to activate / deactivate services across the counters.
- Can define counters, i.e. which counters will do what services and what are the timings of each counter.
- Can edit / change counter definitions on the fly and token dispensations change accordingly.
- Allows to view the services available at any counter.
- Facility of assigning benchmark time for different services.
- Keeps information of missing token/s.
- Can manage queue in real time.
Features : System admin end
- Supports the magnetic strip card reader for card recognition facility.
- Support generation of unique token number for the day & branch.
- Supports to change the promotional messages.
- Easy configuration of the services, desks, persons and priority of the token assignment.
- Customize menu expandability option.
- Can select snake queue / fragmented queue system.
Features : Analyzer end
- Allows to monitor the workload across the counters.
- Provides dashboard for giving graphical viewing live information of all the counters.
- Generate reports and convert it to Excel format.
- Remote monitoring facility, if centrally deployed.
- Online reporting with data export option for further analysis.