Banking industry is one of the very complex service industries focusing on customer service. With the fierce competition, banking industry has to address individualized service with record on relationship. Even on the advancement of technology for transactions and support through call /contact center or electronic banking, still lot of customers visit at bank’s branches for obtaining different services. That’s why banking industry requires queue management system for improvement of customer service at branch level. When deciding for taking queue management solution, banks keep consideration on their following context:
- Banks have different customer segment with different priorities.
- Service categories are widely diversified.
- Runs under strict regulations.
- Runs on central network for their system. Those who are not yet under central network also in the process of running in central network.
- Requires analytical capacity on centralized database for the operation or service quality team apart from the branch management.
Queue Pro has been designed to cater the special needs of the banking industry. This enterprise grade queue management system has lots of features including special for banking industry:
- Prioritizing the customer flow based on customer segment, service type and desk.
- Real time branch based configuration empowers the branch managers to manage the customer flow effectively on situation.
- Appointment management console provides customer comfort.
- Customer interface management console with branch based multiple language options enables to offer interfaces for cluster based ethnic customers.
- Use of minimum standard hardwares with browser based software provides comfort to bank’s technology team.
Use of minimum standard hardwares with browser based software provides comfort to bank’s technology team.
If you are looking for queue management for banking industry with special needs, please contact us.