Dutch-Bangla Bank Ltd. (DBBL) has been implemented “Queue Pro” (Queue Management system) solution for managing automated queue system for their customers desired service quality improvement. The solution will be implemented at 150 (One hundred fifty) branches all over the Bangladesh and it obtained through the competitive bid.
Queue Pro is an effective & systematic queue management system designed to ensure discipline & guided client experience. Clients are selecting the services from a touch screen kiosk, choosing a token and waiting in an allowed place. The system is announcing the tokens with displaying the counter number in a giant screen for obtained expected services. The branch manager can view the statistics on waiting clients from his desk and can rearrange the counters in line with the traffic of clients. The management will get the data and summary of information about the number of customers and service matrix, time and other reports.
Dutch-Bangla Bank started operation is Bangladesh’s first joint venture bank. The bank was an effort by local shareholders spearheaded by M Sahabuddin Ahmed (founder chairman) and the Dutch company FMO.From the onset, the focus of the bank has been financing high-growth manufacturing industries in Bangladesh. The rationale being that the manufacturing sector exports Bangladeshi products worldwide. Thereby financing and concentrating on this sector allows Bangladesh to achieve the desired growth. DBBL’s other focus is Corporate Social Responsiblity (CSR). Even though CSR is now a cliche, DBBL is the pioneer in this sector and termed the contribution simply as ‘social responsiblity’. Due to its investment in this sector, DBBL has become one of the largest donors and the largest bank donor in Bangladesh. The bank has won numerous international awards because of its unique approach as a socially conscious bank.