Benefits It can be integrated with open standard hardware platform. Organizations can use their preferred hardware instead of proprietary hardware from the vendors.   The server based system enables the system administrator for configuring and managing the operation of the system.   The system allows the system administrator to customize the menu according to their business plan. The menu flexibility provides data on the final service lines for analyzing.

Features The system provides touch screen for selecting services.   The system has facility of adding and deleting the services.   The system has facility of displaying the token number to be served.   The system has facility of categorizing the customers.   The system assigns token to counters after analyzing the workload across various counters

Queue Pro is the software that manages the queue in any customer interaction point smartly. The process starts with a customer who just pops in the customer care center. The customer will have to select the service he/she is looking for by pressing the options at the touch screen monitor. Once the service type is selected, the system will calculate the number of persons waiting in the queue and their expected service time and will generate a token with the approximate waiting time with counter number. The customer service officer will get the list of pending customers waiting in their group at his workstation with the description. They will pick the customer in a predefine order and as soon as they served the current customer, the system will display and announce with voice prompt the token number of next customer who is supposed to be served. The center supervisor will be able to monitor the queue status from his/ her desktop online. The management will get the data and summary of information about the number of customersand service matrix, time and other special reports (See Diagram and Details).

Queue Pro is new branding of popular queue management system SmartQ.